Policy
Buyer
POLICY
Privacy Policy
It is trujy’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.resellafy.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 31 July 2019.
Cancellation policy
Cancellation of order is not allowed in any case , once order placed it cannot be cancelled . We are a customized store , as soon as order comes it is put into processing to the assigned vendor with your customization details .
Return policy
1.For filing return , video of parcel while opening it should be sent to us via mail . The video should be clear , from start to end with label clearly visible and seal of parcel should also be visible . In video it should be clearly visible that customer has opened the parcel by cutting the seal . Video should be made from cutting of seal to opening and checking all functions of product. The return should be reported within a window of 24 hours.
There should be no camera manipulation , pauses and cuts , only one single full video will be considered . If logo of any editing app is found on video , it will not be considered .
2. Products are returnable within the applicable return window if you’ve received them in a
condition that is physically damaged, has missing parts or accessories, defective or
different from their description on the product detail page on resellafy.com. Complaints will be entertained only on the same day when product was delivered .
3. Return will be processed only if:
o it is determined that the product was not damaged while in your possession;
o the product is not different from what was shipped to you;
o the product is returned in original condition (with brand’s/manufacturer’s box,
MRP tag intact, user manual, warranty card and all the accessories therein).
.
4. Products marked as “non-returnable” on the product detail page cannot be returned.
5. Return would be not be done in cases of seller remorse or disliking of product. Only valid
and genuine reason would be taken into charge.
6. It would not be possible to refund the full amount in any case as we sell customized items with customer’s name or picture so some processing charges would be deducted as per our discretion and 30-50% of refund would be processed .
7. If damage is repairable or minor happened on transit will not be considered . No refund or exchange is possible in this case .
8. In case of exchange or wrong product delivered, process will take 10 -12 working days after the date of final solution provided by us. Solution will include picking up of wrong item. Once picked up, tracking details of correct product will be sent. .
Making and processing time required for orders placed
We create customized products where either your name or picture is printed/ engraved on product . Making time ranges from 7-15 days working days ( excluding saturdays and sundays ) and then 5-6 days for transit time . These are not simple products which are available as it is , they are personalised and designed as per every order . It takes time so place orders accordingly. No urgent orders are considered .
For some specific products like customized jewellery and name pendants , lazer cutting and gold plating process is done so it takes 15-20 working days to make it , then the item is dispatched . Similarly bedsheets and ladies clutches may take longer time than 10 working days .
SELLER
POLICY
Trujy Payments allows buyers and sellers to use various forms of payments on resellafy.com,
Trujy Payments buyers can pay with payment by credit card, debit card,and paytm and sellers would get their payment through paytm.
This policy explains all of your rights and obligations when using Trujy Payments.
1. Accepting These Terms
By agreeing to the policy it sets out your rights and responsibilities and your intended agreement
of accepting and acknowledging to all the facts mentioned in our policy .
The Policy is a legally binding contract between you and trujy. .
2. Overview
Trujy Payments is only available to sellers who are at least 18 years old who register and are
approved for a payment account with Trujy..
When Sellers get order for the sale of items listed and agree to dispatch sold items once a
payment transaction is complete and reflected in their payment account. Once we get the
confirmation of order received from buyer through mail . Payment will be processed to their registered accounts.
. Trujy reserves the right to terminate a seller’s payments in case of discrepancy in order completion or in case of non compliance of conditions stipulated for order completion.
Conditions of order completion for the payment to seller include ;
1 To provide with the same product and quality which was ensured and displayed at the time
when order was placed .
2. Timely delivery of the product
3. Seller is obligated to send us the picture of the parcel before sending out for delivery . The
Trujy label will be mailed to seller . It would the contain payment details too . it has to be
pasted on the parcel
Any parcel without Trujy label would not be considered as part of order completed and
payment would not be processed .
4. Confirmation of delivery from buyer.
Third-Party Services If Trujy receives notice that your shop content or activity or payment
method violates a third party service agreement that is the bank of which you have your account .
We may at our sole discretion take action against your account to comply with their policies.
Such actions may include cancelling a transaction, disabling listings from your shop,
suspending your selling privileges or removing certain payment methods.
Payment Accounts. A payment account allows sellers to track payment amounts, refunds, and
fees related to transactions and seller services. Sellers must provide accurate personal
information as requested during registration, and are responsible for maintaining and updating
that information as necessary. Sellers will not impersonate any person or use any name they are
not legally authorised to use. Sellers authorise us, and authorised agents, to verify their
information by accessing public records and obtaining credit reports about the sellers. Trujy
verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the
risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions.
. Disputes. Sellers agree to resolve any disputes directly with a buyer and refund tools available
on trujy, and in accordance with our refund policy.. In the event that a dispute is escalated to
Trujy’s Support Team, Trujy reserves the right to issue a refund to a buyer if a transaction
is found to be in violation of Trujy policies.
3. Communications:
We will inform sellers of each transaction, or of other information pertaining
to trujy Payments through email.
4.Refund policy :
If customer is not satisfied with the product or has received faulty product and
wants to return it , then the refund would be given from seller’s account. The return policy would
not be applied after 30 days of purchase date.
5. Delivery Policy
1. Dispatching Your Items
Sellers are responsible for dispatching their sold items to buyers. If you are using a delivery or
fulfilment service, please keep in mind that you are ultimately responsible for making sure that
your buyers receive their orders.
By selling on Trujy, you agree to:
A. Provide an accurate "dispatch from" address.
B. Specify your postage costs and processing times in your listings.
C. Dispatch items promptly after they are sold. Prompt dispatch means that you dispatch
each item within 30 days of purchase, unless you specify otherwise in your processing
time or agree to a different dispatch period with the buyer through Conversations.
Before you update your processing time for a specific order, you must first obtain your
buyer’s consent.
D Dispatch to the address listed on the receipt..
G. Charge an appropriate amount of delivery fee.
If seller does not have resources for delivering item on his own . it can contact trujy and we
would arrange the delivery for him. The seller has to provide with all the details of shipment .
2. Trujy Postage Labels
Trujy will provide you with labels and it would be compulsory for you to paste it on parcel
before dispatching. Any shipment without our label would not be considered appropriate.
6. Privacy Policy
It is trujy’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.resellafy.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 31 July 2019